Korean Seekho — Legal

Refund Policy — Korean Seekho

Effective date: July 6, 2026

All purchases in Korean Seekho (TOPIK I, TOPIK II, and EPS Job Pass course packs) are processed entirely by the Apple App Store or Google Play. We do not process payments or issue refunds directly — refunds are handled by Apple or Google under their own policies. Follow the steps below for whichever store you purchased from.

Refunds on iOS (App Store)

  1. Go to reportaproblem.apple.com and sign in with the Apple ID you used to buy the course pack.
  2. Find Korean Seekho in your purchase history and select the course pack you want refunded.
  3. Choose a reason (e.g., “I didn’t mean to buy this”) and submit the request.
  4. Apple reviews and typically responds within a few days. Approved refunds are returned to your original payment method.

You can also request this from an iPhone/iPad: Settings → [your name] → Media & Purchases → View Account → Purchase History, find the item, and tap Report a Problem.

Refunds on Android (Google Play)

  1. Open the Google Play Store app and tap your profile icon → Payments & subscriptions → Budget & history.
  2. Find the Korean Seekho purchase in your order history.
  3. Tap the order, then Request a refund (or Report a problem if the direct refund option isn’t shown), and follow the prompts.
  4. Google Play’s refund window is typically 48 hours for a no-questions-asked refund; after that, requests are reviewed case by case.

You can also request a refund at support.google.com/googleplay by searching “request a refund.”

Why we route refunds through the stores

Apple and Google collect payment for all in-app purchases and remit our share to us — they hold the original transaction and payment details, so they’re best placed to verify and process a refund quickly and securely. This also means refund eligibility and windows follow Apple’s and Google’s published policies, not a separate policy set by us.

Need help finding your purchase?

If you’re not sure which store or purchase to look for, email us at momenttum.b@gmail.com with your course pack name and approximate purchase date, and we’ll help point you to the right place.